Shipping policy

Shipping Policy

Last Updated: January 25, 2026

At Kirily, we are committed to providing a reliable and transparent shipping experience for all customers in the United States. This policy outlines our shipping processes, delivery times, and procedures to ensure you receive your order safely and on time.

Shipping Coverage

Domestic Shipping Only - United States

We currently ship to all addresses within the United States, including:

  • All 50 states
  • Washington D.C.
  • U.S. military bases (APO/FPO addresses)
  • U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)

International Shipping: We do not offer international shipping at this time. We only ship to addresses located within the United States and its territories.

Shipping Costs

FREE STANDARD SHIPPING

All orders qualify for free standard shipping with no minimum purchase requirement.

  • Shipping Cost: $0.00 on all orders
  • Available for: All U.S. addresses including Alaska, Hawaii, and U.S. territories
  • No conditions: Free shipping applies automatically to every order

Order Processing Time

Processing Time: 1-4 Business Days (Monday-Friday)

After you place your order and payment is confirmed, we process and prepare your items for shipment. Processing includes:

  • Order verification and payment confirmation
  • Picking and packing your items
  • Quality inspection
  • Generating shipping labels and documentation

Order Cutoff Time: 5:00 PM EST

  • Orders placed before 5:00 PM EST (Monday-Friday): Begin processing the same business day
  • Orders placed after 5:00 PM EST or on weekends/holidays: Begin processing the next business day

Business Days: Monday through Friday, excluding U.S. federal holidays.

Note: Orders placed after 5:00 PM EST on Friday or during the weekend will begin processing on Monday, which may add 1-3 days to your delivery estimate.

Shipping Carriers

We partner with the following trusted carriers to deliver your order:

Primary Carriers:

  • USPS (United States Postal Service) - First Class Mail, Priority Mail, Parcel Select
  • UPS - UPS Ground, UPS SurePost
  • FedEx - FedEx Ground, FedEx Home Delivery, FedEx SmartPost
  • DHL - DHL eCommerce, DHL Parcel

Carrier Selection:

The specific carrier for your order is automatically selected based on:

  • Your delivery address and location
  • Package weight and dimensions
  • Most efficient delivery route
  • Current carrier capacity and availability

You cannot select a specific carrier, but all carriers we use are reliable and provide tracking for your order.

Delivery Times

Your total delivery time includes processing time plus transit time.

Total Estimated Delivery Time: 7-16 Business Days

This breaks down as follows:

Processing Time: 1-4 Business Days (Monday-Friday)

  • Time from order placement to shipment
  • Includes order verification, packing, and quality checks
  • Orders placed before 5:00 PM EST process faster

Transit Time: 6-12 Business Days (Monday-Friday)

  • Time your package spends in delivery after leaving our facility
  • Calculated Monday through Friday (business days only)
  • Does not include weekends or federal holidays

Important Notes:

  • Delivery times are estimates and not guaranteed
  • Weather conditions, carrier delays, high-volume periods (holidays), and other factors beyond our control may extend delivery times
  • Business days exclude weekends and U.S. federal holidays

Order Tracking

You can track your order every step of the way from shipment to delivery.

How to Track Your Order

Step 1: Receive Shipping Confirmation Email

Once your order ships, you will receive an automated email to the address associated with your order. This email contains:

  • Your tracking number
  • Carrier name (USPS, UPS, FedEx, or DHL)
  • Direct tracking link
  • Estimated delivery date

Step 2: Track Your Package Online

Option A - Use Our Tracking Page:

  1. Visit our Track My Order page at www.kirily.com/track
  2. Enter your order number or tracking number
  3. Click "Track Package" to view real-time status updates

Option B - Track Directly with the Carrier:

Visit the carrier's website and enter your tracking number:

  • USPS: www.usps.com/tracking or call 1-800-275-8777
  • UPS: www.ups.com/track or call 1-800-742-5877
  • FedEx: www.fedex.com/apps/fedextrack or call 1-800-463-3339
  • DHL: www.dhl.com/us-en/home/tracking.html or call 1-800-225-5345

Step 3: Monitor Delivery Progress

Your tracking information will show:

  • Current package location
  • Shipping status (in transit, out for delivery, delivered)
  • Delivery attempt information
  • Estimated delivery date

Tracking Updates:

  • USPS typically updates tracking once daily
  • UPS, FedEx, and DHL update tracking multiple times per day
  • Allow 24 hours after shipment for initial tracking information to appear

No Tracking Email Received?

  • Check your spam/junk folder
  • Allow 24-48 hours after order placement for shipping
  • Contact customer support if you haven't received tracking after 5 business days

Delivery Issues

Delayed Shipments

If your tracking shows no movement or updates for 7 consecutive business days, or if your order hasn't arrived within the estimated delivery window:

Contact us immediately:

We will:

  1. Investigate the delay with the carrier within 1 business day
  2. Provide you with updated delivery information
  3. File a carrier investigation if needed
  4. Offer a replacement or refund if the package is lost

Lost or Missing Packages

If tracking shows "delivered" but you didn't receive your package:

Within 48 hours of delivery confirmation:

  1. Check all possible delivery locations:

    • Front porch, back door, side entrance
    • Mailbox or parcel locker
    • Building mailroom or leasing office (for apartments)
    • Garage, shed, or covered areas
    • With neighbors or household members

  2. Verify the delivery address on your order confirmation

  3. Contact the carrier using the phone numbers listed above - they may have additional delivery details or photos

  4. Contact us at support@kirily.com or +1 (929) 226-7864 if you still cannot locate your package

We will:

  • Open an investigation with the carrier
  • Review delivery confirmation details (GPS coordinates, photo proof)
  • Work toward a resolution within 3-5 business days
  • Provide a replacement shipment or full refund for confirmed lost packages

Damaged Packages

If your package arrives damaged:

Inspect immediately upon delivery:

  1. Take photos of the damaged package exterior and any damaged items inside
  2. Keep all original packaging materials
  3. Contact us within 48 hours at support@kirily.com or +1 (929) 226-7864

Provide:

  • Order number
  • Photos of damage
  • Description of what was damaged

We will:

  • Send a replacement at no cost, OR
  • Issue a full refund including shipping costs
  • Handle all carrier claims on your behalf

Wrong or Incomplete Delivery

If you received the wrong item or your delivery is missing items:

Contact us within 48 hours:

We will:

  • Ship the correct or missing items immediately at no charge
  • Provide a prepaid return label if you received incorrect items
  • Issue a refund if the correct item is unavailable

Address Accuracy and Changes

Correct Address Required

Please ensure your shipping address is complete and accurate when placing your order. We ship to the address you provide at checkout.

A complete address includes:

  • Full recipient name
  • Street address with apartment/unit number (if applicable)
  • City, State, ZIP code
  • Phone number (for delivery notifications)

Address Changes

Before Order Ships: If you need to change your shipping address, contact us immediately at support@kirily.com or +1 (929) 226-7864. We will update the address if your order has not yet shipped.

After Order Ships: Once an order has shipped and a tracking number has been generated, we cannot change the delivery address. You may be able to:

  • Contact the carrier directly using your tracking number to request a delivery address change (fees may apply)
  • Refuse delivery and contact us for a reshipment to the correct address

Incorrect Address Provided by Customer: We are not responsible for orders shipped to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address:

  • We will contact you to confirm the correct address
  • Reshipment will be processed at no additional charge
  • Processing and delivery timeframes will restart

Undeliverable Packages and Returns to Sender

If a package cannot be delivered and is returned to our facility by the carrier, this may occur due to:

  • Incorrect or incomplete address
  • Multiple failed delivery attempts with no recipient available
  • Refusal of delivery
  • Package unable to be delivered to the address

When a package is returned:

  1. You will be notified by email once we receive the returned package
  2. We will contact you to verify the correct shipping address
  3. We will reship your order at no additional cost once a correct address is confirmed
  4. New processing and delivery timeframes will apply

Shipping Restrictions

Items We Cannot Ship:

Certain items may have shipping restrictions based on carrier regulations, state laws, or safety requirements:

  • Hazardous materials (flammable liquids, aerosols, compressed gases)
  • Restricted or regulated substances
  • Items prohibited by U.S. federal or state law
  • Items over certain size or weight limits

If an item in your order cannot be shipped, we will contact you before processing your order to discuss alternatives or issue a refund for that item.

PO Boxes: We ship to PO Box addresses via USPS. Delivery times to PO Boxes may be extended by 1-3 business days compared to street addresses.

Holidays and Peak Seasons

During major holidays and peak shopping seasons (Black Friday, Cyber Monday, Christmas, etc.), shipping volumes increase significantly.

During peak periods:

  • Processing times may extend to 4-6 business days instead of 1-4 days
  • Transit times may extend by 2-5 additional business days
  • Carrier delays are more common due to high volume

We recommend:

  • Ordering early during holiday seasons
  • Allowing extra time for delivery
  • Monitoring tracking information closely

We will notify customers of any anticipated delays during peak periods via email or website announcements.

Order Confirmation and Shipping Notifications

Order Confirmation Email: You will receive an order confirmation email immediately after placing your order. This confirms we received your order and payment. This does NOT mean your order has shipped.

Shipping Confirmation Email: You will receive a separate shipping confirmation email once your order has been shipped. This email includes:

  • Tracking number
  • Carrier information
  • Estimated delivery date
  • Tracking link

Delivery Confirmation: Some carriers provide delivery confirmation emails or text messages. You can also check your tracking information to confirm delivery.

Customer Support for Shipping Questions

For any questions, please visit our Frequently Asked Questions page or contact customer services here.

Contact Information

Store Name: Kirily
Address: 24 Duxbury Rd, Great Neck, NY 11023
Email: support@kirily.com
Phone: +1 (929) 226-7864

Customer Service Hours: Daily 9:00 am - 5:00 pm (EST)

We will respond to your email within 24 hours.

Response Time:

  • Email inquiries: Responded to within 1 business day
  • Phone calls: Answered during business hours or returned within 1 business day

When contacting us, please provide:

  • Your order number
  • Tracking number (if available)
  • Description of your shipping issue or question

Policy Updates

This Shipping Policy may be updated periodically to reflect changes in our shipping practices, carrier partnerships, or service improvements. All updates will be posted on this page with a revised "Last Updated" date.

We encourage you to review this policy before placing an order to understand current shipping timeframes and procedures.

Last Updated: January 25, 2026