How can I contact customer support?
You can reach our customer support team by visiting the Contact page or sending an email to support@kirily.com.
Where do you ship to?
Kirily ships exclusively to the United States.
What are the shipping costs?
Shipping is always free on all orders within the United States.
How long will it take to get my orders?
Order cutoff time: 5:00 pm (EST). Orders placed after this time will be processed the next business day.
-
Order handling time: 1-4 business days (Monday to Friday).
-
Transit time: 6-12 business days (Monday to Friday).
-
Estimated delivery time: 7-16 business days.
-
For more details, read our Shipping Policy here.
Is my payment data safe with you?
Your security is our highest priority. All transactions on our website are encrypted using advanced SSL technology to ensure your privacy and security. We continuously monitor and update our website to meet the latest security standards and comply with regulatory requirements.
What payment method do you accept?
We accept PayPal, major credit cards (Visa, MasterCard, American Express), Apple Pay, Google Pay, and Shop Pay. Local options may appear at checkout. Read our Payment Policy here.
Where can I learn more about payments and processing?
Check Kirily's Terms of Service here, Privacy Policy here, or Payment Policy here.
The estimated delivery time has expired. Where is my order?
99% of orders arrive on time, but delays can occur. Track your order on the order tracking page. Contact us if it's 3 days past due via Contact Us.
How long after purchase can I request a refund?
Submit refund requests within 30 days of delivery. Read our Return & Refund Policy here.
